ALICE CREAM DRESS

Local Delivery Charges

We're using our default courier service for local orders Pos Laju. Below are the domestic delivery postage for more information:

Country Estimated Delivery Time
(Working Days)
WEST MALAYSIA - RM8
EAST MALAYSIA - RM12

Limited period event: FREE POSTAGE for RM80 & above. (T&C Apply) 
*NOT AVAILABLE DURING IN-STORE PROMO PERIOD*

WE WILL SEND OUT PARCELS ON 12NOON EVERY WORKING DAYS.  Kindly make your payment before 12NOON. Thank you so much ❤

Order Tracking

Attached below is the tracking link for your parcel status:-

Local Delivery : https://www.tracking.my/couriers/poslaju

Tracking numbers will be provided by email / social apps once shipped.

Do we accept returns ?

Yes, we provide returns for all items with below term and condition applied;

*SALES ITEMS ARE NON REFUNDABLE & EXCHANGE*

Return's Term & Condition

1. All return must be posted to us within 3 working days after buyer receive the parcel. (*delivered date as first day)

2. Returns can only made strictly one time per order number. If any order made with return credit cannot be returned the consequent time.

3. Refund can only made with STORE CREDIT.

4.  Sale items, intimates, accessories, and gift card. Sale of these product categories are final and cannot be returned, exchanged or refunded.

5. Items must be in its original condition. Please make sure all items are unworn, unwashed, and unaltered.

5. Any used / credited reward points / discount codes for the returned order will be voided and not refundable/re-usable.

*SALES ITEMS ARE NON REFUNDABLE & EXCHANGE*

Note :
Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect.
There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken.
Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please check with us your stats to gauge your best fit.

Is there any additional charges involved for exchange?

Buyer will need to bear the both side postage (buyer and seller) if the return reason fall under Unsatisfactory Items Reason (eg: sizing problem). 

If the return reason is under Defective- related items, We will bear the both side postage.

Lastly we do not accept the reason of not suit / not nice after wearing as every body has different body shape, we only accept valid reasons.

-How do I return Defective Items / Wrong Items?

Follow step provided below : -
Sample of template email for RETURN

Email subject : RETURN FORM
ORDER CODE:
TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
PRODUCT(s) NAME :
REASONS : example (Return / Defective Items- attach photo(s) if possible / Incorrect item received )

Fill it up and INSTA DM us / FB us 

For faster respond , you may reach us at our social media account :

Facebook : LovelyMadness

Instagram : lovelymadness.co

Return your items to the address shown below:
Name : LOVELYMADNESS Enterprise
Address: 12, Lorong Jasa Indah 5, Taman Jasa Indah , 14000 Bukit Mertajam, Pulau Pinang.
Contact No : 0174103257

*Please note that return parcels may take up to 3 working days to be processed. 

*SALES ITEMS ARE NON REFUNDABLE & EXCHANGE*